RETURNED & REFUND
🔁 Return & Refund Policy
We want you to love every item you receive from Rizzlly — but if something’s not quite right, we’re here to help.
🛍️ Returns
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You may request a return within 14 days of receiving your order.
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Items must be unused, in their original condition, and in the original packaging.
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To initiate a return, contact us at:
📩 support@rizzlly.store
(Include your order number and reason for return.)
Note: Personalized, print-on-demand, or hygiene-sensitive items (e.g. swimwear or undergarments) are not eligible for return unless defective.
💳 Refunds
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Once we receive and inspect your return, you will be notified by email.
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If approved, your refund will be processed within 5–10 business days to your original payment method.
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Shipping charges are non-refundable unless the return is due to an error on our part.
🚚 Return Shipping
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Customers are responsible for return shipping costs unless the item is damaged or incorrect.
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We recommend using a tracked and insured shipping method for your return.
🔁 Exchanges
We do not offer direct exchanges.
If you need a different item, please return the original and place a new order separately.
❓ Need Help?
Feel free to reach out at:
📩 support@rizzlly.store
We’re here to assist you!